User Privacy Policy

This Privacy Policy explains how Juicy Vegas collects, uses, stores and protects the personal and technical information you provide when you register, play, deposit or use our site. We respect your privacy and aim to be clear about what data we gather, why we need it and how you can manage your information.

Types of data we collect

Personal data

When you create an account or contact support we may collect personal details such as your full name, date of birth, email address, postal address, telephone number and identity documents when verification is required. We also collect payment and billing details needed to process deposits and withdrawals.

Technical data

We automatically gather technical information about your device and connection, including IP address, browser type, device identifiers, operating system, and log data. This helps us deliver the site, troubleshoot issues and protect accounts.

Transactional data

We record your activity on the site, including deposits, withdrawals, bets, game history, wins and losses, bonus usage and interactions with customer support. Transactional records are used to operate your account and to detect irregular activity.

How we use information

We use your data to provide and improve our services, to process payments, to verify identity when required, and to respond to enquiries. Data is also used to maintain account security, detect and prevent fraud, and to meet legal and compliance obligations such as identity checks. With your consent we may send marketing messages about promotions and offers; you can opt out at any time.

Data protection practices

We protect information using industry-standard measures, including encrypted connections for data in transit and access controls for stored data. Access to personal information is limited to staff and contractors who need it to perform their duties. We review security practices regularly and take steps to keep data secure.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, remember your preferences, analyse usage and deliver relevant content. Some cookies are essential for account and payment functions; others support analytics and marketing. You can manage cookie settings in your browser or via account preferences where provided.

User rights

You have the right to access personal information we hold about you and to request correction, restriction of processing or deletion where applicable. You may also withdraw consent for direct marketing communications at any time. Certain requests may be subject to verification and legal or operational constraints.

Access, correction and deletion of data

To access, update or request deletion of your data, log in to your account and use available settings or contact our support team. We will verify requests and respond within a reasonable time. In some cases we may retain limited records to comply with legal obligations or to resolve disputes.

Information sharing and third parties

We may share data with third-party service providers who process information on our behalf for payments, identity verification, fraud prevention, hosting and analytics. We only share the information necessary for those services. We may also disclose information when required by law or to protect the rights and safety of users and the site.

Privacy policy updates

We may update this Privacy Policy from time to time. Any changes will be posted on the site with an updated effective date. When changes are significant we will provide notice to active account holders where appropriate.

If you have questions or wish to exercise your rights, please contact [email protected].